[GLOBAL][Databases] - PostgreSQL 18 incident notification

Update timeline

1. identified Mar 30, 2026, 12:36 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PostgreSQL offer. Here are some supplementary details : Start time : 16/03/2026 08:00 UTC Impacted Service(s) : Customers may experience issues when upgrading to PostgreSQL version 18, as the PostGIS extension is currently not functional on this version, potentially preventing the use of geospatial features. As a precaution, we strongly recommend postponing any upgrade to PostgreSQL version 18 and continuing to use PostgreSQL version 17, which remains compatible with PostGIS. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. If you have any questions, please contact your usual point of contact or reach out to our support team. We will keep you updated on the progress and resolution.

2. identified Apr 09, 2026, 02:08 PM UTC

   Our provider is still working on resolving the issue affecting our PostgreSQL offering. To avoid issues with geospatial features, we still strongly recommend postponing any upgrade to PostgreSQL version 18 and continuing to use PostgreSQL version 17, which remains compatible with PostGIS. For any questions, please contact your usual point of contact or reach out to our support team. We will keep you updated on the progress and resolution.