Public Cloud incident
[GRA11][Storage] - File storage incident notification
Public Cloud experienced a major incident on August 14, 2026 affecting GRA11, lasting 13h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2026, 04:07 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region. Here are some supplementary details : Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some File storage are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their File storage. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Aug 15, 2026, 05:44 AM UTC
We are pleased to inform you that the incident affecting our File storage offering has been resolved. Start time : 14/08/2026 14:43 UTC End time : 15/08/2026 05:25 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.