Public Cloud incident
[GLOBAL][Databases] - Database incident notification
Public Cloud experienced a major incident on July 20, 2026 affecting BHS and BHS and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2026, 07:48 AM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offer on the specific GRA11 Region. Here are some supplementary details : Start time : 19/07/2026 18:00 UTC Impacted Service(s) : Some Database are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their Database located on the specified region. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified Jul 20, 2026, 04:33 PM UTC
We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Databases are temporarily unavailable in GLOBAL region. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified Jul 20, 2026, 08:35 PM UTC
Please find an update of this incident below : Update: Database access is being progressively restored in all regions, with the exception of GRA11. Pending orders are now being progressively delivered. As a precaution, new orders remain temporarily suspended. Ongoing Actions : Our teams continue to restore the remaining impacted region and are closely monitoring the situation. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Jul 20, 2026, 10:15 PM UTC
Update: Database access has been restored across all regions. Our teams are continuing to work on the remaining impacted databases in GRA11. Pending orders are being delivered, and new orders are no longer suspended. Monitoring remains in place to ensure long-term stability. We apologize for any inconvenience caused and appreciate your understanding and patience.
- resolved Jul 21, 2026, 10:19 AM UTC
We are pleased to inform you that the incident affecting our Databases offering has been resolved. Start time : 19/07/2026 18:00 UTC End time : 21/07/2026 08:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.