Public Cloud incident
[GRA][AI & Machine Learning] - AI Deploy/Training/Notebooks incident notification
Public Cloud experienced a major incident on July 19, 2026 affecting GRA and GRA and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2026, 02:27 PM UTC
We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue in the GRA region. Here are some supplementary details : Start time : 19/07/2026 12:40 UTC Impacted Service(s) : AI Deploy, AI Training and AI Notebooks are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use models in the specified offers. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jul 19, 2026, 02:31 PM UTC
We are pleased to inform you that the incident affecting our AI & Machine Learning offering on AI Deploy, AI Training and AI Notebooks has been resolved. Start time : 19/07/2026 12:40 UTC End time : 19/07/2026 14:30 UTC Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.