Public Cloud incident
[GLOBAL][AI & Machine Learning] - AI Endpoint incident notification
Public Cloud experienced a minor incident on May 20, 2026 affecting AI & Machine Learning || AI Endpoint, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 09:34 AM UTC
We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue on AI Endpoint . Here are some supplementary details : Start time : 19/05/2026 09:00 UTC Impacted Service(s) : The gpt-oss-120b model on AI Endpoints may have some performance issue. Customers Impact : Customers may have temporarily difficulties to use the gpt-oss-120b model on AI Endpoints. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved May 20, 2026, 03:39 PM UTC
We are pleased to inform you that the incident affecting our AI & Machine Learning offering for gpt-oss-120b model has been resolved. Start time : 19/05/2026 09:00 UTC End time : 20/05/2026 12:20 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.