Public Cloud incident
[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Compute Instance Incident Notification
Public Cloud experienced a major incident on August 31, 2026 affecting GRA5 and GRA7 and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 05:09 PM UTC
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA5/GRA7/GRA9/GRA11Region. Here are some supplementary details : Start time : 31/08/2026 16:49 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- investigating Aug 31, 2026, 05:13 PM UTC
We are continuing to investigate this issue.
- resolved Aug 31, 2026, 06:09 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 31/08/2026 16:49 UTC End time : 31/08/2026 17:47 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.