Public Cloud incident
[GRA1/GRA11][Storage] - Block storage incident notification
Public Cloud experienced a minor incident on September 3, 2026 affecting GRA1 and GRA11, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 03:39 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 and GRA11 region. Here are some supplementary details : Start time : 03/09/2026 15:16 UTC Impacted Service(s) : Some Block Storage services are temporarily unavailable. Customers Impact : Some customers may temporarily experience degraded performance on their block storage services. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified Sep 03, 2026, 03:44 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 and GRA11 region. Here are some supplementary details : Start time : 03/09/2026 15:16 UTC Impacted Service(s) : Some Block Storage services are temporarily unavailable. Customers Impact : Some customers may temporarily experience degraded performance on their block storage services. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Sep 03, 2026, 07:01 PM UTC
We are pleased to inform you that the incident affecting our Storage offering has been resolved. Start time : 03/09/2026 15:16 UTC End time : 03/09/2026 18:41 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.