[GRA2][Storage] - CEPH incident notification

Update timeline

1. investigating Mar 10, 2026, 04:52 PM UTC

   We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the GRA2. Here are some supplementary details : Start time : 10/03/2026 07:26 UTC Impacted Service(s) : Some CEPH volumes are not available in this region. Customers Impact : Customers may experience performance degradation and deterioration in their data redundancy. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Mar 10, 2026, 04:57 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our teams have replaced the faulty network equipment. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Mar 10, 2026, 05:46 PM UTC

   We would like to inform you that the incident on our Storage Volume Snapshot (Ceph) offer has now been resolved. Here is detail for this incident : Start time : 10/03/2026 07:26 UTC End time : 10/03/2026 17:33 UTC Root Cause : This incident was caused by a network equipment issue. We thank you for your understanding and patience throughout this incident.