[GRA/DE/SBG/UK/BHS/WAW][Databases] - MongoDB incident notification

Update timeline

1. investigating Mar 10, 2026, 08:44 PM UTC

   We are currently investigating an incident affecting our MongoDB offering in the DE and GRA Region. Here are some supplementary details : Start time : 10/03/2026 16:40 UTC Impacted Service(s) : Management operations are temporarily unavailable (e.g., adding users, updating flavors). Existing database services remain operational and continue to serve customer workloads. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Mar 10, 2026, 09:31 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our MongoDB offer on the specific GRA - DE - SBG - UK - BHS and WAW regions. Here are some supplementary details : Start time : 10/03/2026 16:40 UTC Impacted Service(s) : Management operations are temporarily unavailable (e.g., adding users, updating flavors). Existing database services remain operational and continue to serve customer workloads. Customers Impact : Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Mar 11, 2026, 12:01 AM UTC

   We are pleased to inform you that the incident affecting our MongoDB offering has been resolved. Start time : 10/03/2026 16:40 UTC End time : 10/03/2026 23:40 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.