[GRA11][Compute - Instance] - New instances creation/Network configuration incident notification

Update timeline

1. investigating Mar 12, 2026, 04:59 PM UTC

   We are currently experiencing an event affecting our offer. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Mar 12, 2026, 05:02 PM UTC

   We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary functionality issue in the GRA11 region. Here are some supplementary details : Start time : 12/03/2026 15:00 UTC Impacted Service(s) : Creation of new Public cloud instances is temporarily unavailable. Also, network instabilities are being observed. Customers Impact : Customers are temporarily unable to create new Public Cloud instances and modify network configurations of their existing instances. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Mar 12, 2026, 07:32 PM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance in GRA11 has been resolved. Start time : 12/03/2026 15:00 UTC End time : 12/03/2026 19:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.