[GLOBAL][Databases] - MongoDB Incident Notification

Update timeline

1. investigating Mar 16, 2026, 03:20 PM UTC

   We are currently investigating an incident affecting our MongoDB offering, which is causing temporary availability issue in GRA/DE/UK/RBX/MUM/WAW/SGP/SBG/BHS/EU-WEST-PAR/EU-SOUTH-MIL. Here are some supplementary details : Start time : 16/03/2026 14:00 UTC Impacted Service(s) : New service creation is temporarily unavailable. Existing database services continue to run. Customers Impact : Customers are temporarily unable to order new MongoDB services in regions GRA/DE/UK/RBX/MUM/WAW/SGP/SBG/BHS/EU-WEST-PAR/EU-SOUTH-MIL Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Mar 16, 2026, 03:21 PM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 16, 2026, 08:05 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : The teams have rolled out a fix that has resolved the issue. It is being closely monitored to ensure long-term stability. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Mar 17, 2026, 09:21 AM UTC

   We are pleased to inform you that the incident affecting MongoDB services has been resolved. Start time : 16/03/2026 14:00 UTC End time : 16/03/2026 20:05 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.