[GRA11][Network] - Load Balancer Incident Notification

Update timeline

1. investigating Mar 18, 2026, 02:54 PM UTC

   We are currently investigating an incident affecting our Load Balancer Octavia offering, which is causing temporary issue in GRA11. Here are some supplementary details : Start time : 18/03/2026 13:30 UTC Impacted Service(s) : Pending operations are slowed down but the data plane is not impacted. Customers Impact : Customers may experience delays when performing load balancer management operations. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. resolved Mar 18, 2026, 08:13 PM UTC

   We are pleased to inform you that the incident affecting our Load Balancer Octavia offering has been resolved. Start time : 18/03/2026 13:30 UTC End time : 18/03/2026 20:08 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.