[GRA5/7/9/11][Compute - Instance] - Some instances incident notification

Update timeline

1. identified Mar 20, 2026, 08:28 AM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions. Here are some supplementary details : Start time : 20/03/2026 08:06 UTC Impacted Service(s) : Some instances in GRA5, GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their instances in GRA5, GRA7, GRA9 and GRA11 regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. resolved Mar 20, 2026, 09:01 AM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance in GRA5, GRA7, GRA9 and GRA11 regions has been resolved. Start time : 20/03/2026 08:06 UTC End time : 20/03/2026 08:56 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.