[GRA1/7/11][Storage] - Block Storage incident notification

Update timeline

1. identified Mar 31, 2026, 02:42 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific regions GRA1, GRA7 and GRA11. Here are some supplementary details : Start time : 31/03/2026 14:08 UTC Impacted Service(s) : A low performance is being observed on Block Storage in the specified regions. Customers Impact : Some customers are facing latency when trying to access and use their Block Storage located in GRA1, GRA7 and GRA11. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Mar 31, 2026, 05:22 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our teams implemented a fix and the service is now recovering. Ongoing Actions : During the recovery, customers may experience slightly reduced performance. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Mar 31, 2026, 06:28 PM UTC

   We are pleased to inform you that the incident affecting our Storage in GRA1, GRA7 and GRA11 regions has been resolved. Start time : 31/03/2026 14:08 UTC End time : 31/03/2026 18:25 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.