[GRA9][Network] - Load Balancer incident notification

Update timeline

1. investigating Apr 01, 2026, 02:54 PM UTC

   We are currently experiencing an event affecting our Load Balancer offer in GRA9. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Apr 01, 2026, 03:06 PM UTC

   We are currently investigating an incident affecting our Load Balancer offer, which is causing temporary availability issue in the GRA9 region. Here are some supplementary details : Start time : 01/04/2026 13:54 UTC Impacted Service(s) : Load balancer in GRA9 region is temporarily unavailable. Customers Impact : Some customers are temporarily unable to to perform load balancer management operations in GRA9. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Apr 01, 2026, 04:05 PM UTC

   We are pleased to inform you that the incident affecting our Network on our Load Balancer offer in GRA9 has been resolved. Start time : 01/04/2026 13:54 UTC End time : 01/04/2026 16:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.