[EU][Identity, Security & Operations] - Service Logs Incident Notification

Update timeline

1. investigating Apr 02, 2026, 10:42 AM UTC

   We are currently experiencing an event affecting our Identity, Security & Operations offer. Start time : 02/04/2026 10:10 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Apr 02, 2026, 10:48 AM UTC

   We are currently investigating an incident affecting our Identity, Security & Operations offering, which is causing temporary availability issue in the EU. Here are some supplementary details : Start time : 02/04/2026 10:10 UTC Impacted Service(s) : Service Logs is unavailable Customers Impact : Customers can no longer access logs for their managed services or subscribe to logs for new ones. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution.

3. identified Apr 02, 2026, 01:19 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the EU region. Here are some supplementary details : Start time : 02/04/2026 10:10 UTC Impacted Service(s) : Service Logs is unavailable Customers Impact : Customers can no longer access logs for their managed services or subscribe to logs for new ones. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Apr 02, 2026, 01:46 PM UTC

   We are pleased to inform you that the incident affecting our Identity, Security & Operations has been resolved. Start time : 02/04/2026 10:10 UTC End time : 02/04/2026 13:45 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.