Public Cloud incident
[GRA2][Public Cloud] - Compute - Instance Incident Notification
Public Cloud experienced a major incident on May 11, 2026 affecting GRA1, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 11, 2026, 07:16 AM UTC
We have determined the origin of the issue affecting our Compute - Instance offer in GRA2 regions. Here are some supplementary details : Start time : 11/05/2026 07:05 UTC Impacted Service(s) : Some instances in GRA2 regions are unreachable. Customers Impact : Customers are temporarily unable to access instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved May 11, 2026, 12:17 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA2 has been resolved. Start time : 11/05/2026 07:05 UTC End time : 11/05/2026 11:45 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.