Provet incident
Mastercard payments taken on October 24th showing as Refunded
Ongoing since 01:15 PM UTC, affecting Payment Service.
Payments taken through Provet Pay on October 24th are showing as refunded automatically. Investigation points to a historical incident "a historical incident": https://status.adyen.com/incident-history#2026:\~:text=We%20have%20identified%20an%20issue%20which,soon%20as%20we%20have%20more%20information. that occurred with Adyen our Payment Service Provider. The status of those payments has drifted internally and we've incorrectly marked them as refunded, reconciliation will follow, standing advice is avoid taking additional payment for affected invoices
Affected components
Update timeline
- identified Oct 26, 2026, 01:15 PM UTC
Payments taken through Provet Pay on October 24th are showing as refunded automatically. Investigation points to a historical incident "a historical incident": https://status.adyen.com/incident-history#2026:\~:text=We%20have%20identified%20an%20issue%20which,soon%20as%20we%20have%20more%20information. that occurred with Adyen our Payment Service Provider. The status of those payments has drifted internally and we've incorrectly marked them as refunded, reconciliation will follow, standing advice is avoid taking additional payment for affected invoices
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