PROS incident
Partial outage for smartCPQ in our US1 and EU1 cloud regions
PROS experienced a notice incident on May 19, 2025 affecting AU1 and EU1 and 1 more component, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 05:30 AM UTC
Dear customers, Our monitoring tools detected partial failures in our EU1 and US1 cloud regions. As a result, some customers may experience Performance Quoting line panel issues, failing to display line information. We are actively working to resolve the issue, and invite customers who experience this problem to report it to PROS Support via a ticket. We will provide an update within the next hour. Sincerely, PROS Support
- investigating May 19, 2025, 08:07 AM UTC
Dear customers, We identified the root cause and are working on setting up a remediation for all impacted customers. We will provide an update within the next hour. Sincerely, PROS Support
- investigating May 19, 2025, 09:48 AM UTC
Dear customers, A permanent resolution is currently being generated and will be applied to all customers in the next hour. We will provide a detailed update as it is done. Sincerely, PROS Support
- resolved May 19, 2025, 10:24 AM UTC
Dear Customers, A permanent resolution has been successfully deployed, and our monitoring confirms the recovery of all functionalities related to the line panel. Services should return to normal for all customers within the next few minutes. Please note that reopening the quote may be necessary for the repair to become visible. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support