PROS incident
GSO OneSearch - Dealy in processing of ATPCO updates
PROS experienced a notice incident on May 1, 2023 affecting EU1 and EU1 and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2023, 05:45 PM UTC
Dear Customers, GSO Fare Service (One Search) is currently experiencing an issue with delays in processing ATPCO updates. We are reaching out to update you that after an investigation performed by our engineering teams, we are observing that One search provider sent corrupted data, which could not be processed by One Search side. The engineering department is currently in contact with the ATPCO team and they are investigating and working toward a resolution. We will be providing updates on the progress shortly.
- investigating May 01, 2023, 06:13 PM UTC
Dear Customers, GSO Fare Service (One Search) is currently experiencing an issue with delays in processing ATPCO updates. We are reaching out to update you that after an investigation performed by our engineering teams, we are observing that One search provider sent corrupted data, which could not be processed by One Search side. The engineering department is currently in contact with the ATPCO team and they are investigating and working toward a resolution. We will be providing updates on the progress shortly. Visit My PROS Status on Connect for details.
- resolved May 01, 2023, 07:50 PM UTC
Dear Customers, We would like to inform you the issue is permanently resolved. The provider data has been corrected and is currently processed on our side as expected. Production ATPCO data is up to date on all PROS Data Regions. In the meantime, should you notice any unexpected behavior, kindly let us know. Thank you for your understanding!