PROS experienced a notice incident on June 20, 2023 affecting EU5, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2023, 05:07 AM UTC
Dear Customers, Our monitoring tools are detecting an anomaly in the product behavior. Currently, we do not observe an increase in response time or failed transactions. Few teams are working jointly to resolve the situation. We will provide more details soon. We are checking also the possibility of a false positive alert. Sincerely, PROS Support
- investigating Jun 20, 2023, 05:29 AM UTC
Dear Customers, Our monitoring tools are detecting an anomaly in the product behavior. Currently, we observe an increase in response time or failed transactions for some customers and services. Few teams are working jointly to resolve the situation. We will provide more details soon. Sincerely, PROS Support
- resolved Jun 20, 2023, 06:16 AM UTC
Dear Customers, Following our service alert notification, we would like to inform you the situation is resolved, and currently, all services are operational. We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing a more thorough analysis once our research activities are completed. In the meantime, should you notice any irregularities, kindly let us know. Thank you for your understanding and cooperation! Sincerely, PROS Support