PROS experienced a notice incident on July 3, 2023 affecting AU1 and EU1 and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2023, 08:22 AM UTC
Dear Customers, Our monitoring reported two anomalies in the product related to evaluation of dynamic domain and aggregation type of computation in Performance Quoting. Customers having the issue with the Dynamic Domain may observe intermittent issues trying to open their quotes. Customers having the aggregation computation issue may have their value change commands being rejected. Our team is working to provide a quick remediation. Sincerely, PROS Support
- investigating Jul 03, 2023, 10:47 AM UTC
Dear Customers, Patches have been deployed for both incidents: you should see a rapid recovery of dynamic domain calculation and quote aggregation functionality, and return to a fully functioning application. The PROS Cloud team will continue to monitor the situation until full recovery is confirmed. We apologize for any inconvenience caused by this incident. Please do not hesitate to contact Pros support if you encounter any further problems. Sincerely, PROS Support
- resolved Jul 03, 2023, 12:11 PM UTC
Dear Customers, All services have been restored and you should not observe anymore dysfunction. Please work with Pros support if you encounter any issue. Sincerely, PROS Support