PROS incident
Service degradation detected for our West Europe based customers
PROS experienced a notice incident on July 5, 2023 affecting EU1 and EU1, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2023, 03:25 PM UTC
Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support
- resolved Jul 05, 2023, 03:31 PM UTC
Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increase latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support