PROS incident
Service degradation detected for our West Europe based customers - RTPE
PROS experienced a notice incident on July 5, 2023 affecting EU1, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2023, 03:44 PM UTC
Dear customers, Starting at 07:22 UTC on 05 Jul 2023, Our West Europe-based customers may experience packet drops and increased latency in application response. Requests timeouts may also be experienced. We are currently investigating traffic ingestion issues as the preliminary root cause. Sincerely, PROS Support
- investigating Jul 05, 2023, 04:44 PM UTC
Dear customers, We are continuing to work with our hosting provider to address the issue. We are taking mitigating actions and exploring implications of other possible activities. Since about 15:00 UTC the hosting provider and PROS have seen significant improvement to service reliability, but we do not yet have an ETA for full resolution. Sincerely, PROS Support
- investigating Jul 05, 2023, 08:18 PM UTC
Dear customers, Our hosting provider is still working to restore full service. At this time our monitoring is showing that performance and connectivity have stabilized within the expected parameters. We will continue to work with our provider and update once fully resolved. Sincerely, PROS Support
- resolved Jul 05, 2023, 11:20 PM UTC
Dear customers, Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. PROS will will continue to monitor services over the next day. Sincerely, PROS Support