PROS experienced a notice incident on July 13, 2023 affecting EU1, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2023, 01:28 PM UTC
Dear customers, As of 13:00 UTC on July 13, 2023, our customers based in Western Europe may experience difficulties connecting to or operating their PROS Smart CPQ software. We are currently investigating the preliminary causes of this problem. Sincerely, PROS Support
- investigating Jul 13, 2023, 01:42 PM UTC
Dear customers, The main cause has been identified and fixed. Customers should now be able to connect to their PROS Smart CPQ application. We are actively monitoring the recovery of the situation. Yours sincerely PROS Support
- resolved Jul 13, 2023, 02:16 PM UTC
Dear customers, PROS confirms all services are back to normal. We will continue to monitor services. Yours sincerely PROS Support