PROS experienced a notice incident on September 14, 2023 affecting EU1, lasting 23h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2023, 03:03 PM UTC
Dear customers, A subset of our Western Europe based customers may experience degraded performances running their PROS Smart CPQ Document Generation module. We are currently investigating the preliminary causes of this problem. Sincerely, PROS Support
- investigating Sep 14, 2023, 03:49 PM UTC
Dear customers, The main cause has been identified and fixed. Impacted customers should now be able to use their PROS Smart CPQ Document Generation module. We are actively monitoring the recovery of the situation. Sincerely, PROS Support
- resolved Sep 15, 2023, 02:52 PM UTC
Dear Customers, PROS confirms that all services are back to normal. We will continue to monitor services. Please do not hesitate to contact the PROS Support if you encounter any problems. Sincerely, PROS Support