PROS incident

Degraded performances for smartCPQ in our US1 cloud region.

Notice Resolved View vendor source →

PROS experienced a notice incident on October 18, 2023 affecting US2, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 11:38 AM UTC
Resolved
Oct 18, 2023, 02:30 PM UTC
Duration
2h 52m
Detected by Pingoru
Oct 18, 2023, 11:38 AM UTC

Affected components

US2

Update timeline

  1. investigating Oct 18, 2023, 11:38 AM UTC

    Dear customer, PROS monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their product configuration or catalog modules. Our team is actively working to resolve the issue. We will provide an update within the next hour. Yours sincerely PROS Support

  2. investigating Oct 18, 2023, 12:11 PM UTC

    Dear customer, The main cause has been identified and fixed. Affected customers should no longer experience performance problems. We are actively monitoring the recovery of the situation. Yours sincerely PROS Support

  3. resolved Oct 18, 2023, 02:30 PM UTC

    Dear customers, PROS confirms that all services are back to normal. We will continue to monitor services. Please do not hesitate to contact the PROS Support if you encounter any problems. Yours sincerely PROS Support