PROS incident
Partial outage for smartCPQ in our Europe cloud region.
PROS experienced a notice incident on October 20, 2023 affecting EU1, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2023, 08:21 AM UTC
PROS monitoring tools detected partial failures in our Europe cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. Our team is actively working to resolve the issue. We will provide an update within the next hour.
- investigating Oct 20, 2023, 08:47 AM UTC
Dear customers, Our hosting provider identified the root cause (Power event) and is applying mitigation actions. We will communicate as soon as we have more information. Sincerely, PROS Support
- investigating Oct 20, 2023, 09:05 AM UTC
Dear customers, We are continuing to work with our hosting provider to address the issue. Mitigating actions are on-going and since about 08:55 UTC the hosting provider and PROS have seen significant improvement to service reliability. Customers should start observing the restoration of their PROS application. However the PROS document generation service is still in an early recovering phase and not fully available. Sincerely, PROS Support
- investigating Oct 20, 2023, 09:29 AM UTC
Dear customers, Our hosting provider is still working to restore full service. At this time our monitoring is showing that performance and connectivity have stabilized within the expected parameters. Your Smart CPQ application should now be fully operational. If you observed any remaining defects, please contact our customer support. Sincerely, PROS Support
- resolved Oct 20, 2023, 01:31 PM UTC
Dear customers, Our hosting provider confirmed they are fully recovered and PROS confirms all services are back to normal. Sincerely, PROS Support