PROS incident

SmartCPQ Performance Quoting degraded performances in EU1 Region

Notice Resolved View vendor source →

PROS experienced a notice incident on February 29, 2024 affecting EU1, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 06:02 PM UTC
Resolved
Feb 29, 2024, 07:52 PM UTC
Duration
1h 49m
Detected by Pingoru
Feb 29, 2024, 06:02 PM UTC

Affected components

EU1

Update timeline

  1. investigating Feb 29, 2024, 06:02 PM UTC

    Dear customers, A subset of our Western Europe based customers may experience degraded performances running their PROS Smart CPQ application. We are currently investigating the root cause and monitoring the services. We will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Feb 29, 2024, 07:13 PM UTC

    Dear Customers, We have made significant progress in our root cause investigation and have taken steps to mitigate the impact and restore regular performance levels. However, some quotes may still be experiencing random performance issues. We will provide an update within the next hour. Sincerely, PROS Support

  3. resolved Feb 29, 2024, 07:52 PM UTC

    Dear customers, We have identified and fixed the root cause of the issue, and all services are now back to normal. We will continue to monitor the services. If you experience any problems, please do not hesitate to contact PROS Support. Sincerely, PROS Support