PROS incident

Service Degradation for Smart Price Optimization in US1

Notice Resolved View vendor source →

PROS experienced a notice incident on March 4, 2024 affecting US1, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 06:27 PM UTC
Resolved
Mar 05, 2024, 07:20 PM UTC
Duration
1d
Detected by Pingoru
Mar 04, 2024, 06:27 PM UTC

Affected components

US1

Update timeline

  1. investigating Mar 04, 2024, 06:27 PM UTC

    Dear customers, Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance. Sincerely, PROS Support

  2. investigating Mar 05, 2024, 02:58 PM UTC

    Dear customers, Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance. Update: 6:00 CT on 04 March 2024, we are still investigating and working with our vendors. We apologize for any inconvenience. Update: As of 10 pm CST, We have tuned the environment. We will continue to monitor. Sincerely, PROS Support

  3. investigating Mar 05, 2024, 03:29 PM UTC

    Dear customers, Starting at 9:50 CT on 04 March 2024, Our US-based customers may experience degraded performance in Guidance operations. Requests timeouts may also be experienced. We are currently investigating and will provide regular updates until fully restoration of performance. Update: 6:00 CT on 04 March 2024, we are still investigating and working with our vendors. We apologize for any inconvenience. Update: As of 10 pm CST, We have tuned the environment. We will continue to monitor. Update: Currently Guidance is experiencing performance issues. We are investigating and will provide regular updates. Sincerely, PROS Support

  4. investigating Mar 05, 2024, 04:12 PM UTC

    Update: Currently Guidance is showing improvement in performance. Teams are continuing to monitor the operations. Sincerely, PROS Support

  5. investigating Mar 05, 2024, 07:19 PM UTC

    Update: Guidance performance back to normal. Sincerely, PROS Support

  6. resolved Mar 05, 2024, 07:20 PM UTC

    Guidance performance back to normal. Sincerely, PROS Support