PROS incident

Partial outage for smartCPQ in our EU1 cloud region

Notice Resolved View vendor source →

PROS experienced a notice incident on April 9, 2024 affecting EU1, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 02:21 PM UTC
Resolved
Apr 09, 2024, 03:05 PM UTC
Duration
44m
Detected by Pingoru
Apr 09, 2024, 02:21 PM UTC

Affected components

EU1

Update timeline

  1. investigating Apr 09, 2024, 02:21 PM UTC

    Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Apr 09, 2024, 02:39 PM UTC

    Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

  3. investigating Apr 09, 2024, 02:46 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

  4. resolved Apr 09, 2024, 03:05 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support