PROS incident

Partial outage for smartCPQ in our EU1 cloud region

Notice Resolved View vendor source →

PROS experienced a notice incident on April 25, 2024 affecting EU1, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 12:25 PM UTC
Resolved
Apr 25, 2024, 12:52 PM UTC
Duration
27m
Detected by Pingoru
Apr 25, 2024, 12:25 PM UTC

Affected components

EU1

Update timeline

  1. investigating Apr 25, 2024, 12:25 PM UTC

    Dear customers, We identified the root cause (Pricing service issue) and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Apr 25, 2024, 12:41 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

  3. resolved Apr 25, 2024, 12:52 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support