PROS incident

Degraded performances for smartCPQ in our US cloud region

Notice Resolved View vendor source →

PROS experienced a notice incident on May 6, 2024 affecting US2, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 04:04 PM UTC
Resolved
May 06, 2024, 05:22 PM UTC
Duration
1h 17m
Detected by Pingoru
May 06, 2024, 04:04 PM UTC

Affected components

US2

Update timeline

  1. investigating May 06, 2024, 04:04 PM UTC

    Dear customers, Our monitoring tools detected degraded performances in our US cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating May 06, 2024, 04:36 PM UTC

    Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

  3. investigating May 06, 2024, 04:58 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

  4. resolved May 06, 2024, 05:22 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support