PROS incident

Degraded performances for smartCPQ in our EU1 cloud region

Notice Resolved View vendor source →

PROS experienced a notice incident on July 8, 2024 affecting EU1, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2024, 09:46 AM UTC
Resolved
Jul 08, 2024, 10:28 AM UTC
Duration
42m
Detected by Pingoru
Jul 08, 2024, 09:46 AM UTC

Affected components

EU1

Update timeline

  1. investigating Jul 08, 2024, 09:46 AM UTC

    Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Jul 08, 2024, 10:10 AM UTC

    Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

  3. resolved Jul 08, 2024, 10:28 AM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support