PROS experienced a notice incident on July 19, 2024 affecting EU1 and Global and 1 more component, lasting 11h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 06:33 AM UTC
Platform-wide outage affecting multiple services
- identified Jul 19, 2024, 01:11 PM UTC
PROS Services have been affected by the Crowdstrike update and we are actively working to recover services. Most services have been recovered, and we are actively working to recover the remaining services affected by this update. We will post additional updates as systems are restored.
- identified Jul 19, 2024, 02:50 PM UTC
PROS teams are continuing efforts to restore services. Most services have been recovered, and we are actively working to recover the remaining services affected. We will post additional updates as systems are restored.
- identified Jul 19, 2024, 03:30 PM UTC
PROS teams are continuing efforts to restore services. Most customer production services are restored at this point. PROS teams are working on few isolated service issues, as well as restoring customer Test and Sandbox environment. We will post additional updates as systems are restored.
- monitoring Jul 19, 2024, 07:10 PM UTC
We have restored all production and most non-production services. We are continuing to restore the remaining resources and to monitor performance.
- resolved Jul 20, 2024, 12:38 AM UTC
The incident surrounding the PROS Platform-wide outage has been resolved and all services are reporting restored. Please report any incidents on Connect (https://connect.pros.com) so they can receive our team's attention.