PROS experienced a notice incident on July 24, 2024 affecting US1, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2024, 02:46 PM UTC
PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal. We will continue to monitor to confirm the issue has been resolved.
- resolved Jul 24, 2024, 03:57 PM UTC
PROS monitoring detected degraded performance in US1 PODPPS. As a result, some customers may have experienced intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE between 8:15 AM CDT and 9:20 AM CDT. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.