PROS incident

Degraded performances for smartCPQ in our US1 cloud region

PROS experienced a notice incident on October 1, 2024 affecting US2, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2024, 02:56 PM UTC
Resolved: Oct 01, 2024, 03:28 PM UTC
Duration: 31m
Detected by Pingoru: Oct 01, 2024, 02:56 PM UTC

Affected components

US2

Update timeline

investigating Oct 01, 2024, 02:56 PM UTC

Dear customers, Our monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support
resolved Oct 01, 2024, 03:28 PM UTC

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support