PROS experienced a notice incident on October 8, 2024 affecting US1, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2024, 03:07 PM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We are actively working to resolve the issue.
- investigating Oct 08, 2024, 03:55 PM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Mitigation actions are in progress.
- resolved Oct 08, 2024, 04:34 PM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.