PROS incident

Partial outage for Smart CPQ Agreements in our US1 cloud region

Notice Resolved View vendor source →

PROS experienced a notice incident on December 10, 2024 affecting US2, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 01:16 PM UTC
Resolved
Dec 10, 2024, 02:27 PM UTC
Duration
1h 10m
Detected by Pingoru
Dec 10, 2024, 01:16 PM UTC

Affected components

US2

Update timeline

  1. investigating Dec 10, 2024, 01:16 PM UTC

    Dear customers, Our monitoring tools detected some errors in our US1 cloud region. As a result, some users of agreement workflows may observe intermittent failures when trying to amend or publish an Agreement. Actions like opening & editing an existing quote, and/or creating a non-agreement quote are unaffected. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Dec 10, 2024, 02:05 PM UTC

    Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

  3. resolved Dec 10, 2024, 02:27 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support