PROS experienced a notice incident on May 14, 2025 affecting US1, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 09:24 PM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We are actively working to resolve the issue.
- investigating May 14, 2025, 10:04 PM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
- investigating May 15, 2025, 12:06 AM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.
- resolved May 15, 2025, 12:26 AM UTC
PROS monitoring has detected degraded performance in US1 POD. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.