Prompt.io incident
Chatbox Operations has investigated and identified issues with availability to some of its customers
Resolved after 9 days 19 hours, affecting Prompt.io (Production) - API and Prompt.io (Production) - Agent Tools, on October 21, 2019.
A fix has been deployed to address the locking scenario that caused an availability issue to some of our customers. We will continue to monitor as this use case gets reenabled during business hours.
Affected components
Update timeline
- investigating Oct 21, 2019, 09:01 PM UTC
We are have identified an issue causing pages to not load or be extremely delayed to some of our customer base.
- identified Oct 21, 2019, 09:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 21, 2019, 09:28 PM UTC
Our services our operation again (as of 2:17pm PT). We have identified a deadlocking issue we are working to resolve. We have paused the use case that was identified as causing the deadlock. We will be re-enabling this use case once we have deployed a fix.
- monitoring Oct 22, 2019, 05:20 AM UTC
A fix has been deployed to address the locking scenario that caused an availability issue to some of our customers. We will continue to monitor as this use case gets reenabled during business hours.
- resolved Oct 31, 2019, 04:36 PM UTC
We have monitored the fix and consider this issue resolved.
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