Resolved after 2 hours 56 minutes, affecting Prompt.io (Production) - Agent Tools, on August 12, 2026.
Resolved: Smart link redirects were temporarily unavailable Some smart links were not redirecting due to an infrastructure issue with our cloud hosting provider. Our team rebuilt the affected components and restored service. All redirects are now working normally. We're adding processes to accelerate the resolution of any similar issues in the future.
Affected components
Update timeline
- investigating Aug 12, 2026, 07:05 PM UTC
Our team is investigating issues related to intermittent reports of smart links failing or taking a long time to load
- investigating Aug 12, 2026, 07:05 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 12, 2026, 09:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 10:01 PM UTC
Resolved: Smart link redirects were temporarily unavailable Some smart links were not redirecting due to an infrastructure issue with our cloud hosting provider. Our team rebuilt the affected components and restored service. All redirects are now working normally. We're adding processes to accelerate the resolution of any similar issues in the future.
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