Prompt.io incident

Degraded Performance of Smart Links

Minor Resolved View vendor source →

Prompt.io experienced a minor incident on August 12, 2026 affecting Prompt.io (Production) - Agent Tools, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 07:05 PM UTC
Resolved
Aug 12, 2026, 10:01 PM UTC
Duration
2h 56m
Detected by Pingoru
Aug 12, 2026, 07:05 PM UTC

Affected components

Prompt.io (Production) - Agent Tools

Update timeline

  1. investigating Aug 12, 2026, 07:05 PM UTC

    Our team is investigating issues related to intermittent reports of smart links failing or taking a long time to load

  2. investigating Aug 12, 2026, 07:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 12, 2026, 09:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2026, 10:01 PM UTC

    Resolved: Smart link redirects were temporarily unavailable Some smart links were not redirecting due to an infrastructure issue with our cloud hosting provider. Our team rebuilt the affected components and restored service. All redirects are now working normally. We're adding processes to accelerate the resolution of any similar issues in the future.