Project44 experienced a minor incident on September 15, 2026 affecting Tracking API and Tracking API, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 15, 2026, 10:03 AM UTC
Dear Valued Customer, We are currently experiencing a service disruption affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may experience delays in receiving new tracking events. Our Engineering team is actively working to resolve the issue and and normal service will resume shortly As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to [email protected]. Best Regards, Customer Support
- identified Sep 15, 2026, 05:33 PM UTC
Dear Valued Customer, We are continuing to actively investigate the issue affecting carrier tracking updates for Ocean shipments due to an issue with a third-party provider. As a result, some shipments may continue to experience delays in receiving new tracking events. Our Engineering team is actively working with the relevant teams to investigate the issue and restore normal service. We are closely monitoring the situation and will provide further updates as more information becomes available. We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected]. Regards, Customer Support
- monitoring Sep 17, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 17, 2026, 06:23 PM UTC
Dear Valued Customer, A fix has been implemented for the issue affecting carrier tracking updates for Ocean shipments, which was caused by an issue with a third-party provider. We are currently monitoring the situation to confirm that tracking events are being received and processed as expected. Our Engineering team will continue to closely monitor system performance over the coming hours to ensure full stability before considering this issue resolved. We appreciate your patience and understanding while we work through this issue. As an organization, we remain committed to providing reliable and high-availability services to our customers. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. Regards, Customer Support
- resolved Sep 21, 2026, 09:04 AM UTC
Dear Valued Customer, We are pleased to inform you that the issue affecting carrier tracking updates for Ocean shipments has been resolved. Tracking updates have returned to normal, and shipments will now receive new tracking updates as expected. Our Engineering team worked with the relevant teams to address the issue, and the service has now been restored to normal operation. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding while we worked to resolve the issue. As an organization, we are committed to providing reliable and high-availability service to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected].