TrackOS: Shipment Tracking Delays – North America Production

Update timeline

1. identified Sep 15, 2026, 08:57 AM UTC

   Dear Valued Customer, We are currently investigating an issue impacting Ocean and Truckload tracking in the North America Production environment. Customers may experience delays in receiving tracking updates for some Ocean and Truckload shipments. Our team has identified the root cause and is actively working on a resolution to restore timely tracking updates and full service. We will continue to closely monitor the situation and provide further updates as progress is made. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected]. Regards, Customer Support

2. resolved Sep 15, 2026, 12:35 PM UTC

   Dear Valued Customer, The issue impacting Ocean and Truckload tracking in the North America Production environment has been resolved, and tracking updates are now processing as expected. As an organization, we remain committed to delivering reliable, high-availability services to all our customers. Should you have any questions or require further assistance, please feel free to contact us at [email protected]. Best Regards, Customer Support