Products Up experienced a minor incident on December 18, 2025 affecting Image Service, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 02:04 PM UTC
We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation. Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.
- resolved Dec 18, 2025, 03:00 PM UTC
We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service.