Products Up experienced a major incident on June 30, 2026 affecting Productsup Platform, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Productsup Platform
Update timeline
- investigating Jun 30, 2026, 10:42 AM UTC
We are experiencing elevated error rates within our Authentication service. As a result, users may encounter difficulties logging into the platform or executing specific connector runs. Our engineering team is actively investigating the root cause and working toward a resolution.
- resolved Jun 30, 2026, 11:15 AM UTC
Dear customers, the issue has been identified as defective hardware on one of our database nodes in the service cluster. The faulty node has been isolated and authentication is now working as usual.