Products Up experienced a notice incident on June 1, 2026 affecting Platform API and Productsup Platform and 1 more component, lasting 17h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 11:51 AM UTC
We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths. No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.
- identified Jun 01, 2026, 02:31 PM UTC
We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix. The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.
- monitoring Jun 01, 2026, 02:49 PM UTC
Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.
- resolved Jun 02, 2026, 04:54 AM UTC
This incident has been resolved.