Products Up Outage History

Products Up is up right now

Products Up had 13 outages in the last 2 years totaling 36h 38m of downtime — averaging 0.5 incidents per month.

There were 13 Products Up outages since August 8, 2025 totaling 36h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.productsup.io

Major July 7, 2026

Platform UI access issues

Detected by Pingoru
Jul 07, 2026, 08:24 AM UTC
Resolved
Jul 07, 2026, 09:26 AM UTC
Duration
1h 1m
Affected: Productsup PlatformData Processing
Timeline · 2 updates
  1. investigating Jul 07, 2026, 08:24 AM UTC

    We are currently investigating an issue causing "unauthorized" error responses when users attempt to access the Platform user interface. Current Impact: Users may be unable to log in or view the UI dashboard. Data Processing: Fully functional and not affected. Our engineering team is actively working to resolve this. We apologize for the disruption and will provide an update as soon as we have more information.

  2. resolved Jul 07, 2026, 09:26 AM UTC

    The issue causing unauthorized error responses when accessing the Platform UI has been fully resolved. Root Cause: We identified a configuration issue within our load balancers that was incorrectly routing authentication requests. Resolution: The configuration has been corrected, and traffic is flowing normally. All systems are now fully operational, and data processing remained unaffected throughout the incident. Thank you for your patience as we sorted this out.

Read the full incident report →

Major June 30, 2026

Authentication service issues

Detected by Pingoru
Jun 30, 2026, 10:42 AM UTC
Resolved
Jun 30, 2026, 11:15 AM UTC
Duration
32m
Affected: Productsup Platform
Timeline · 2 updates
  1. investigating Jun 30, 2026, 10:42 AM UTC

    We are experiencing elevated error rates within our Authentication service. As a result, users may encounter difficulties logging into the platform or executing specific connector runs. Our engineering team is actively investigating the root cause and working toward a resolution.

  2. resolved Jun 30, 2026, 11:15 AM UTC

    Dear customers, the issue has been identified as defective hardware on one of our database nodes in the service cluster. The faulty node has been isolated and authentication is now working as usual.

Read the full incident report →

Critical June 2, 2026

Performance Issues

Detected by Pingoru
Jun 02, 2026, 10:28 AM UTC
Resolved
Jun 02, 2026, 11:26 AM UTC
Duration
58m
Affected: Productsup Platform
Timeline · 3 updates
  1. investigating Jun 02, 2026, 10:28 AM UTC

    We are currently experiencing issues with the Platform Authentication System. Data Processing is not affected. We are currently investigating the issue, please bear with us in the meantime.

  2. identified Jun 02, 2026, 10:31 AM UTC

    The issue proved to be only transitory, and the Platform is working again. We will post a resolution note when the root cause has been identified.

  3. resolved Jun 02, 2026, 11:26 AM UTC

    Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.

Read the full incident report →

Notice June 1, 2026

Degraded Network Connectivity

Detected by Pingoru
Jun 01, 2026, 11:51 AM UTC
Resolved
Jun 02, 2026, 04:54 AM UTC
Duration
17h 3m
Affected: Platform APIProductsup PlatformData ProcessingDestination "Productsup Server"Image ServiceFTP ServiceProxy ServiceTracking ServiceStream APIAuthentication ServiceRetail PX - APIRetail PX - PlatformRetail PX - Open APIExport APIContent PortalExport Template Management API
Timeline · 4 updates
  1. investigating Jun 01, 2026, 11:51 AM UTC

    We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths. No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

  2. identified Jun 01, 2026, 02:31 PM UTC

    We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix. The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

  3. monitoring Jun 01, 2026, 02:49 PM UTC

    Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

  4. resolved Jun 02, 2026, 04:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Connector runs - Degraded performance

Detected by Pingoru
May 29, 2026, 03:32 PM UTC
Resolved
May 29, 2026, 06:42 PM UTC
Duration
3h 9m
Affected: Data Processing
Timeline · 2 updates
  1. investigating May 29, 2026, 03:32 PM UTC

    We are currently investigating delays affecting connector runs. Some runs may take longer than usual to start or resume. No data is at risk, and runs will continue to process — they may simply be slower to complete during this period. Our engineering team is actively working to restore normal processing times. We will provide an update when this happens.

  2. resolved May 29, 2026, 06:42 PM UTC

    This incident has been resolved. Data source imports are processing normally again. Earlier today, some imports experienced longer-than-usual processing times, primarily affecting connections to third-party platforms that were applying API rate limits to incoming requests. No data was lost, and affected imports were retried automatically. The backlog has now cleared and import times have returned to normal. We have also taken steps to reduce the likelihood of similar delays in the future. Thank you for your patience.

Read the full incident report →

Minor April 7, 2026

Platform stability issues

Detected by Pingoru
Apr 07, 2026, 01:09 PM UTC
Resolved
Apr 07, 2026, 02:30 PM UTC
Duration
1h 21m
Affected: Platform APIProductsup Platform
Timeline · 3 updates
  1. investigating Apr 07, 2026, 01:09 PM UTC

    We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.

  2. monitoring Apr 07, 2026, 01:41 PM UTC

    The issue was identified and has been resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident.

  3. resolved Apr 07, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Productsup Transport File Service Disruption

Detected by Pingoru
Mar 03, 2026, 01:49 PM UTC
Resolved
Mar 03, 2026, 01:49 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 01:49 PM UTC

    Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

Read the full incident report →

Major February 3, 2026

Platform database issues

Detected by Pingoru
Feb 03, 2026, 07:22 AM UTC
Resolved
Feb 03, 2026, 09:56 AM UTC
Duration
2h 34m
Affected: Productsup PlatformData Processing
Timeline · 3 updates
  1. investigating Feb 03, 2026, 07:22 AM UTC

    Dear customers, we're currently investigating some database cluster issues that may have caused some jobs to fail. We will update this incident when the root cause will be identified. Your Productsup Tech Operations Team

  2. identified Feb 03, 2026, 07:32 AM UTC

    We have identified the root cause of the incident. A backup node rejoined the cluster unexpectedly, which triggered networking configuration conflicts preventing other nodes from connecting to it. This caused a brief cluster-wide pause (~2 minutes) while the state auto-resolved. Services are now operating normally. We are monitoring the situation and will provide further updates if needed.

  3. resolved Feb 03, 2026, 09:56 AM UTC

    The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience.

Read the full incident report →

Critical January 21, 2026

FTP Download Service Disruption

Detected by Pingoru
Jan 21, 2026, 03:04 PM UTC
Resolved
Jan 21, 2026, 03:57 PM UTC
Duration
53m
Affected: FTP Service
Timeline · 2 updates
  1. monitoring Jan 21, 2026, 03:04 PM UTC

    Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.

  2. resolved Jan 21, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Image service

Detected by Pingoru
Dec 18, 2025, 02:04 PM UTC
Resolved
Dec 18, 2025, 03:00 PM UTC
Duration
55m
Affected: Image Service
Timeline · 2 updates
  1. investigating Dec 18, 2025, 02:04 PM UTC

    We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation. Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.

  2. resolved Dec 18, 2025, 03:00 PM UTC

    We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service.

Read the full incident report →

Minor September 24, 2025

Data Processing is slow

Detected by Pingoru
Sep 24, 2025, 11:33 AM UTC
Resolved
Sep 24, 2025, 11:50 AM UTC
Duration
17m
Affected: Platform APIProductsup PlatformData ProcessingStream API
Timeline · 3 updates
  1. investigating Sep 24, 2025, 11:33 AM UTC

    Dear customers, our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible. Best regards, Your Productsup Technical Operations Team

  2. identified Sep 24, 2025, 11:36 AM UTC

    Dear customers, we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module. Thanks for your patience as the incident should be resolved shortly.

  3. resolved Sep 24, 2025, 11:50 AM UTC

    Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team

Read the full incident report →

Major August 11, 2025

Issues processing data

Detected by Pingoru
Aug 11, 2025, 02:20 PM UTC
Resolved
Aug 11, 2025, 05:33 PM UTC
Duration
3h 13m
Affected: Data Processing
Timeline · 3 updates
  1. investigating Aug 11, 2025, 02:20 PM UTC

    Dear customers, We're observing longer queues than normal in our processing system. We’re currently investigating and will have more information shortly. Thank you for your patience.

  2. identified Aug 11, 2025, 02:48 PM UTC

    Dear customers. we have performed a restart of our processing scheduler systems in order to unblock the queue. All systems are now back to normal state and jobs should be processing in due time. We will continue to monitor the system in case any further issues arise. Thank you for your understanding, Your Productsup Technical Operations Team

  3. resolved Aug 11, 2025, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →