Products Up Outage History

This incident has been resolved.

Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience.

This incident has been resolved.

We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service.

Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team

This incident has been resolved.

Dear Customers, We are pleased to inform you that the full restart of our data processing scheduler has been successfully completed. The maintenance proceeded without issues, and the execution bug preventing some jobs from starting has been resolved. All jobs will now restart and resume execution according to their regular schedules. Thank you for your understanding and patience during this essential maintenance. We will continue to monitor the system closely. Sincerely, Productsup Technical Operations Team

This note confirms that the incident regarding slow response times in the Platform's user interface has been resolved. Our engineering team successfully identified and addressed the underlying cause of the performance degradation. We have verified that the user interface is now responding normally. Thank you for your patience and understanding while we worked to restore full service. Your Productsup Network Operations Team

The network connection between our two datacenters has been restored, and services are fully available at this time. Thanks for your patience and continued support. Best regards, Productsup Network Operations Center

This incident has been resolved.

Dear customers, our provider has replaced the affected hardware on schedule, and we are observing normal transfer speeds, therefore we are closing this incident. Thank you for your continued support, Your Productsup Technical Operations Team

This incident has been resolved.

All systems operating normally.

Dear Customers, We are pleased to inform you that, according to our monitoring, we are satisfied that the issue has been resolved. We are now experiencing improved site run times and enhanced upload/download performance. Thank you for your patience during this process. We remain committed to providing you with the best possible service and will continue to monitor the situation closely. To prevent similar issues in the future, we are implementing the following measures: Increased Bandwidth Planning: We will reassess and adjust our bandwidth capacity regularly to ensure it meets the demands of our customer base, especially during peak usage times. Enhanced Monitoring Tools: We are upgrading our monitoring systems to provide real-time insights into network performance and quickly identify any anomalies.

This incident has been resolved.

The issue with one of our IX connections has been resolved, and normal traffic flow is fully restored. Our monitoring confirms that all systems are operating optimally, and there should no longer be any delays. Thank you for your patience and understanding.

The DDoS attack causing degraded performance has been successfully mitigated, and our services are now back to normal operation. We sincerely appreciate your patience and understanding throughout this incident. If you encounter any issues or have any questions, please don't hesitate to reach out to our support team.

We have identified and resolved the issue. The problem was caused by a hardware failure on one of our routers. Our team has successfully redirected traffic to another router, restoring access to both the platform and API. Description: We experienced an issue where platform.productsup.com and our API were inaccessible due to a network problem. Our team investigated and resolved the root cause, which was identified as a hardware failure on one of our routers. Impact: * Users were temporarily unable to access platform.productsup.com * The API was temporarily unavailable * Data Processing functionality remained unaffected throughout the incident Resolution: Traffic has been redirected to another router, restoring full access to both the platform and API. All services should now be functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience during the outage. If you continue to experience any issues, please contact our support team.

Incident Summary: We experienced a DNS issue that caused delayed access to our database. This resulted in some jobs experiencing delays ranging from 1 to 100 minutes. Resolution Details: Our technical team identified the root cause as a misconfiguration in the DNS settings. We worked closely with our DNS team to rectify the issue, and the DNS settings have now been restored to normal functionality. Impact Acknowledgment: We recognize that the delays may have affected your workflows and appreciate your understanding during this incident. Next Steps: We will continue to monitor the system to ensure stability and performance. A post-incident review will be conducted to prevent similar issues in the future. Thank you for your patience and support as we resolved this matter. If you have any further questions or concerns, please feel free to reach out.