Products Up incident
Urgent maintenance on data processing service
Products Up experienced a critical incident on June 24, 2025 affecting Data Processing, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2025, 07:41 PM UTC
Following our investigation into the recent network incident, our engineering team has identified an execution bug affecting several projects. This bug is currently preventing some jobs from starting. To urgently resolve this issue, we must perform a full restart of our data processing scheduler. During this essential maintenance: - All currently executing jobs will be stopped. - No new jobs will be able to start until the executor is restarted. We understand this causes inconvenience and appreciate your patience as we work to restore full functionality. We will provide an update as soon as the restart is complete and services are back to normal.
- resolved Jun 24, 2025, 07:55 PM UTC
Dear Customers, We are pleased to inform you that the full restart of our data processing scheduler has been successfully completed. The maintenance proceeded without issues, and the execution bug preventing some jobs from starting has been resolved. All jobs will now restart and resume execution according to their regular schedules. Thank you for your understanding and patience during this essential maintenance. We will continue to monitor the system closely. Sincerely, Productsup Technical Operations Team